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Location: Manchester, The United Kingdom

Gazprom Energy Apprenticeships

Gazprom Energy offers great opportunities for students and young people to build a successful career in the business energy sector.

As Gazprom Energy continues to evolve, the company is always looking for talented people who can bring fresh, innovative ideas to the business — and believe that students and young people have a lot to offer in this area.

Apprenticeships

Apprenticeships are becoming an increasingly popular route for students, and Gazprom Energy has partnered with the Apprentice Academy to deliver their own apprenticeship scheme for those considering a career in the energy sector.

Providing a practical route into the sector, the apprenticeship programme is designed to give students a taste of real working life, and is perfect for those who want to develop industry-specific skills quickly.

As Gazprom Energy continues to grow and builds a leading pan-European energy retail business, the company is looking for people who have a passion for excellence, work well as a team and can think outside the box.

Sound like you?

There are various apprenticeship opportunities across Gazprom Energy. They include:

Customer Operations

Eligibility

• Proven working knowledge of MS Office including MS Excel.
•  Advanced working knowledge of MS Office including advanced MS Excel (desirable)
• Good verbal and written communication skills.
• Strong organisational skills. Able to prioritise within a busy challenging environment.
• Excellent attention to detail and a high level of accuracy in all areas of work
• The initiative to propose solutions and to take action independently and the confidence to effectively
  challenge the status quo.
• Flexible approach to work, with a willingness to be involved in other areas of the business as required.
• Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties.
• Ability to successfully persuade, influence and negotiate with internal and external parties.

Key accountabilities

•  Provide administration support to the business, ensuring customer contract tasks allocated are completed and follow team processes
• Maintain and Develop market leading levels of Customer Service
• Identify system and process improvements to allow scalability and efficiencies. This may include involvement in projects and working groups
• Ensure efficient flow of information between the Commercial and Operations Teams
• Dealing with all customer query escalations and complaints quickly and efficiently, in line with the Gazprom Energy Complaints Procedure
• Work closely with the Relevant Operations Manager to ensure that the targets set out by the business are achieved in line with the Operations Strategy
•  Support the Relevant Operations Manager with any additional tasks required

Billing Operations

Eligibility

• Any work experience is desirable
• Excellent interpersonal customer service and communication (both written and verbal) skills
• Able to multi-task, prioritise and work to deadlines
• The initiative to propose solutions and to take action independently and the confidence to effectively challenge the status quo
• Excellent attention to detail

Key accountabilities

• Production of timely accurate bills for both half hourly and non-half hourly customers in line with business KPIs
• Documentation and maintenance of all related business processes
• Processing Change Of Tenancy’s and generating deemed prices
• Maintain high levels of Customer Service in support of the Billing and Supply Point Administration functions
• Ensure efficient flow of information between the teams internally
• Any other reasonable requests by the Billing Supervisor

Sales & Pricing Support

Eligibility

• Any work experience is desirable
• Excellent customer service & administration skills
•  Good organisational skills
• Good Microsoft Office computer skills (e.g. Word, Excel, PowerPoint, e-mail)
• Good interpersonal skills
• Concern for accuracy and ability to meet tight deadlines
• Good written and verbal communication skills, both in person and on the telephone
• Proactive in achieving results
• Able to cope with multiple priorities and changing environment
• Diligent and dependable
• Able to work well as part of a team as well as individually
• Able to process large quantities of data quickly & accurately

Key accountabilities

Sales and Pricing Support:

• Understand the initial set up and credit process required for all market sectors (SME, MID & Corporate)
• Input gas & power tender details in the Sales Pricing Engines
• Maintain & update the tender tracking system & provide daily pricing reports to the sales teams
• Management of the tender tracking systems, to ensure that all tenders can be quoted
• Prepare data & sales quotations for sales negotiators, customers or energy brokers
• Initiate the credit approval process to ensure potential/existing customers meet our credit targets
• Prepare & issue renewal offers to customer who has failed to terminate their contract
• Assist in the contract renewals process to ensure a high level of customer retention is achieved
• Ensure Contract Packs are provided & processed on time for the Customer Service Teams

Matrix:

• To be the first escalation point for Third Party Intermediary’s (TPI) / Broker’s queries
• Enter into the relevant Gazprom systems all TPI & Broker matrix sales (Portal, Verbal, Standard)
• Respond to queries relating to the Gazprom Portal resolving where possible or escalating as appropriate
• Support the field based Business Development Managers in maintaining and growing the client base
• Accompany TPI/ Broker BDM on client visits as required

SME Direct:

• Build relationships with existing direct clients and cross sell services and products
• Develop relationships and negotiate contracts with customers directly
• Develop sales through contacting potential customers and strategic marketing campaigns
• Price both Matrix and Bespoke contracts as required for Direct customers
• Be a point of contact for Direct customer queries re Gazprom products and services
• Liaise with and support Gazprom’s outsourced sales partners as required

General:

• Understand Gazprom’s SME product and services
• Liaise with internal and external management team and provide accurate ad hoc reports as and when required within specified timescales, in order to maximise profitability/sales

The accountabilities for each sector also include:

• To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations
• The role holder may also be required to carry out any other duties within the scope and purpose of this role as
  requested by their line manager and in line with business needs

Why should you apply?

The Business:

Gazprom Energy is part of the Gazprom group; one of the world’s largest and most profitable organisations. They supply energy to some of the biggest names in the business world today like Bosch, Heinz and Debenhams. The company also supplies to universities too such as the University of Liverpool and University of Manchester.

The Challenges:

Experience real working life in a fast growing business and exciting industry. From day one you’ll be fully integrated into Gazprom Energy business, working on real projects with real responsibilities, and carrying out challenging work in your team.

The Opportunities:

Build up your professional networking skills whilst gaining valuable experience in your discipline. Your time at Gazprom Energy will give you excellent experience to prepare you for an exciting future!

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